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Requesting a returns label

If you’re returning your item(s) to a Store you won’t need a returns label and it’s FREE. It’s also the quickest way to get your refund.

Prefer to return through an EVRi Courier or ParcelShop/Locker?

Simply click here and follow the below steps to download a returns note from EVRi.

  1. Enter JoJo as your retailer’s name then select Return a parcel.
  2. Enter your Surname, email address and the reason for your return.
  3. Tick the Terms & Conditions box and select Continue.
  4. Select your preferred returns method and follow the on screen instructions.

You will also receive an email from EVRi with a copy of your returns label. 

Please note:

  • You will need to attach the returns label to the outside of your parcel.
  • For returns via an EVRi Courier or Locker, you will need to download and print your label at home.
  • ParcelShop returns labels can be printed at the shop using the QR code in your email.