English (001) ROW

My Account

• How do I sign in?
• What if I've forgotten my password?
• How can I change my personal details?

Placing an Order

• How do I place an order?
• Has my order gone through?
• Can I change or cancel my order?
• Legacy Gift Cards / Evouchers

Delivery

• What are my delivery options?
• Do I have to be there to sign for delivery?
• How can I track my order?
• I have received an incorrect or faulty item
• Can I have my items delivered to an alternate address?
• Will all my items be delivered together?

Returns

• How long do I have to return an item?
• Refund Query
• How do I return
• Where can I see returned items?

Payments

• What payment methods do you accept?
• Manage Saved Cards
• Payment Queries
• What is a credit card security number?

Sale

• What is your returns policy during Sale?
• Will my discount code work against Sale items?
• I just bought some items from you and they have now gone into the Sale – can you refund me the price difference?
• When you sell an item in more than one colour or design – will all of the options be in the Sale?
• Could my Sale order be shipped in more than one parcel?

Promotions and Discount

• How do I apply a promotional code?
• Do you have a promotional code I can use?
• Can I use a promotional code when purchasing items on a multibuy offer?
• The item I purchased a few days ago at full price has now been discounted – can you refund the difference?

Other

• Information on our Ireland website
• Right to be Forgotten
• Product Recall
• Information on our Netherlands, Germany and France websites
• Your Unique Identifier (UDI Number) (France)
• Recycling (France)

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Notification

• Test banner 2
• Christmas Returns Policy