General

My Account

• How do I sign in?
• What if I've forgotten my password?
• How can I change my personal details?

Placing an Order

• How do I place an order?
• Has my order gone through?
• Can I change or cancel my order?
• Can I get a gift receipt?
• Legacy Gift Cards & e-Gift Cards
• Ordering Gift Cards & e-Gift Cards

Delivery

• What are my delivery options?
• Do you deliver to my address?
• Do I have to be there to sign for delivery?
• How can I track my order?
• Evri Delivery App
• Store Delivery

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Returns

• How long do I have to return an item?
• Refund Query
• Ways to Return
• Can I return a gift set?
• How do I return an item purchased from a JoJo Maman Bébé Store?
• Where can I see returned items?

Payments

• What payment methods do you accept?
• Manage Saved Cards
• Payment Queries
• What is a credit card security number?

Sale

• What is your returns policy during Sale?
• Is there a Sale in your stores too?
• Will my discount code work against Sale items?
• I just bought some items from you and they have now gone into the Sale – can you refund me the price difference?
• When you sell an item in more than one colour or design – will all of the options be in the Sale?
• Could my Sale order be shipped in more than one parcel?

Promotions and Discount

• Can you tell me more about your multibuy offers?
• How do I apply a promotional code?
• Are there any discounts I can use?
• Can I use a promotional code when purchasing items on a multibuy offer?
• The item I purchased a few days ago at full price has now been discounted – can you refund the difference?

JoJo - Gift Cards

• How long will it take to receive my Gift Card?
• How to redeem my gift card
• Gift Card Balances

JoJo Reloved

• How It Works
• How do I send my items to littleloop?
• My Reloved Account, Credit & Promotional Vouchers
• What is the Reloved trade-in scheme?

Other

• Product Recall
• Right to be Forgotten
• Product Information
• Size Guides
• Exchanging an item
• Contact us

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Notification

• Last Order Dates for Christmas and New Year Delivery
• Test banner
• Christmas Returns Policy